Communicating with your patients

Here’s just a selection of the rich resources to support Patient Communication & Information. Explore our full range via our website:

NHS OpenAthens password required; register here:



Gault I  Communication in nursing and healthcare: a guide for compassionate practice  2017





Wamboldt R Communication skills for OSCEs: how to talk to patients effectively 2017





Balzer Riley J Communication in nursing 8th ed 2017




Roebuck A  Rethinking communication in health and social care  2017





Stein-Parbury J  Patient and person: interpersonal skills in nursing   5th ed 2014





Sheldon L K   Communication for nurses: talking with patients 2013





Silverman J Skills for communicating with patients 2013





Journal of Communication in Healthcare





Patient Education and Counseling




Evidence searches carried out on Patient Communication &  Information

  • Health and wellbeing packs for patients
  • How to relay risk/relative risk to patients about moving them from aspirin to clopidogrel for ischaemic stroke. How to present the information in a way that is meaningful – tools you could use – pictures, simple terms, charts, etc
  • Examples of best/good practice generically to providing health promotion resources at county level.
  • The use of media resources (eg DVDs or YouTube) as a patient education resource
  • Evidence on using information to promote healthy behaviours.

Web and other resources

Toolkit for producing patient information

Published by the Department of Health. This toolkit has been developed to improve and monitor the information provided for patients across the NHS. It has been designed to make it easier for the NHS to produce good-quality information for patients and assess how it is used. It aims to raise the standard of written information for patients, their carer’s and people who use NHS services to make sure that the material produced is clear, concise, relevant, accurate and in everyday language, and meets the standards of other large organisations.

Producing Patient Information Policy

Brighton and Sussex University Hospitals (BSUH) policy to ensure all staff have the resources to produce accurate and user-friendly information for patients and carers. It refers primarily to printed literature but the principles shall also be used with different forms of media including web-based information, DVDs or audiotapes produced by the Trust. Scripts for DVDs and audiotapes should be submitted for review before the recording commences, under CPIG.

PIF Toolkit Creating health information that works

A general toolkit about producing health information.

Patient Information Forum: Guide to Producing Health Information for Children and

Young People

 A specific guide to creating health information for young people.

The Patient Information Forum (PiF) is an organisation for professionals working in health information.  They campaign to ensure that consumer health information is central to high quality, patient centred care and help providers to develop high quality information for their patients and the public.




Christmas and New Year opening times

Christmas or winter - snowman

Our libraries are staffed as follows over Christmas and the New Year, though 24 hour access will work as usual at the RSCH and PRH libraries outside these hours.


*At the Royal Sussex County Hospital, the Audrey Emerton Building reception will not be staffed between Christmas and the New Year, so to enter you will need to have 24-hour access enabled on your swipe card. Ask at library reception or e-mail us if you’d like this set up.

RSCH, Brighton

Monday 17 to Thursday 21 December 8.30am – 7.00pm

Friday 22 December 8.30am – 3.00pm

Monday 25 to Tuesday 26 December – Closed

*Wednesday 27 December 9.00am – 3.30pm

*Thursday 28 December 9.00am – 4.30pm

*Friday 29 December 8.30am – 3.00pm

Monday 1 January – Closed

Tuesday 2 January 8.30am – 7.00pm

PRH, Haywards Heath

Closes at 3.00pm Friday 22 December and reopens at 9.00am Tuesday 2 January

Mill View, Hove

Closes at 5.30pm Wednesday 20 December and reopens at 9.30am Tuesday 2 January

Looking for reliable patient information to share with your patients?

The carer and patient information section on our website brings together healthcare leaflets produced by trusted bodies especially for you to share with your patients.

Information standardHere you will find a wide range of patient leaflets and information from BSUH NHS Trust through to UpToDate.  Most carry the Information Standard accreditation mark – read more about it here:

See below for a taster of what we offer. Note: Some resources may be restricted to staff of specific NHS Trusts and will require an NHS OpenAthens password


BMJ screenshot

BMJ Best Practice (for BSUH and Brighton & Hove GP and CCG staff) lets you download, print and email patient leaflets on a range of conditions, procedures and treatments.  These resources are regularly updated and carry the Information Standard accreditation mark.


CK screenshotClinicalKey (NHS OpenAthens password required) has a Patient Education tab with useful features – you can translate the leaflet into up to 12 different languages, add notes and contact details to the front page, and adjust the font size.


UpToDate screenshot

UpToDate for BSUH staff also has an extensive range of patient information resources, divided into “the Basics” and “Beyond the basics”. The Basics articles are best for patients who want a general overview. Beyond the Basics pieces are more detailed with in-depth information.



And finally, have you seen EIDO healthcare leaflets, BSUH’s suite of patient information leaflets about operations and procedures? These have been produced with the collaboration of expert authors and leading organisations to produce evidence-based patient information to aid informed consent, clearly written and illustrated.

EIDO screenshot

You can find the whole library of EIDO leaflets via the staff intranet (available to BSUH Trust staff) and they complement BSUH’s own in-house leaflets (freely available).

Further help or support needed to find your patients the right information? Contact the Patient Information Librarian,



Feeling the pressure?

Here’s just a selection of the rich resources we have to help you look after your health and wellbeing, whether you’re working, on clinical placement or a student.

Explore our full range via our website:

NHS OpenAthens password required; register here:




Skovholt, T M   The resilient practitioner: burnout and compassion fatigue prevention and self-care strategies for the helping professions    3rd edition, 2016




Clouston, T J   Challenging stress, burnout and rust-out: finding balance in busy lives





Baim, C  Mindful co-working: be confident, happy and productive in your working relationships. 2014




Malinowski, A J    Self-care for the mental health practitioner: the theory, research and practice of preventing and addressing the occupational hazards of the profession. 2014





Figley, C R.   First do no self-harm: understanding and promoting physician stress resilience     2013




Dewe, P Well-being and work: towards a balanced agenda  2012





Allende E One thought to be taken once a day: 366 well-being thoughts for health professionals. 2012



Journals  (NHS OpenAthens password required)

Applied psychology


Applied Psychology: Health and Well-Being


Stress and health


Stress and Health



Evidence searches carried out on Staff Wellbeing

  • Monitors to monitor stress in staff during work
  • PCT websites providing information on workplace health and wellbeing
  • Compassion fatigue, cummulative stress, vicarious trauma or burnout in NHS/health staff
  • Recognizing staff burnout and work related stress – key measures that are sensitive for mental health
  • Benefits of mindfulness for NHS staff.
  • Stress related difficulties in the NHS
  • Information on burn out and stress in NHS staff and counselling/ psychotherapeutic support for multi professionals in the NHS

Web and other resources

HELP – Health, Employee Learning and Psychotherapy services

The Health Employee Learning and Psychotherapy (HELP) service provides BSUH staff with confidential support, counselling and psychotherapy for a range of issues. Sometimes work related- from stress management to relational issues, employment difficulties or following critical/ traumatic events, to personal issues that may be affecting the individual.

NHS Employers Health and wellbeing

NHS Employers help employers make sense of current and emerging healthcare issues. They provide up to date information on the latest workforce thinking and expert opinion, with practical advice and information, and generating opportunities to network and share knowledge and best practice. NHS Employers aims to provide advice to improve the working lives of staff and provide high-quality care for patients.

Work and Wellbeing in the NHS

This 2015 report by the Royal College of Physicians (RCP), entitled Work and wellbeing in the NHS: why staff health matters to patient care, sets out why it is in the best interests of both patients and NHS organisations for the health, wellbeing and engagement of the NHS workforce to be prioritised.

New look for ‘BMJ Best Practice’

Take a look at BMJ Best Practice – the point of care decision support tool – available with an OpenAthens password to staff at BSUH and Brighton and Hove GP practices/CCG.

BMJ Best practice app

It has a new look with improved diagnosis and treatment tables and algorithms, videos of clinical procedures, medical calculators, patient information leaflets and the latest evidence from Cochrane Clinical Answers.  All this, plus the App that can be used offline.

For further information contact library services

Reaching out to Sussex Partnership Foundation Trust staff


Amy Dunn is our Mental Health Specialist Librarian and provides Library & Knowledge Services to Sussex Partnership Foundation Trust staff.  Although based at the Mill View Hospital Library in Hove, she takes every opportunity to meet with them and support their learning and development events, such as the one below:


“On November 1st I took a stack of library leaflets and other goodies to hand out at Sussex Partnership’s Autumn Learning Event held at Sussex University’s Falmer campus. It was great to see so many people attending this event, reflective of the trust’s commitment to learning, and I spoke to as many of them as I could manage during the coffee and lunch breaks.

“Every single person I spoke to was an enthusiastic library user, which was nice to hear! One person told me how she’d set up a system to share the information updates the Library & Knowledge Service sent to her with the rest of her team, another told me how he’d persuaded his manager to change the way his team carried out a process by drawing on evidence that we’d provided, and others said the evidence searching teaching they’d had from library staff was invaluable to them.

“I took the opportunity to ask each person I spoke to the question: ‘how can we best reach your non-library using colleagues and tell them about the services we provide?’

“Everybody generously took the time to give really thoughtful and helpful responses to my question, and I came away with details of meetings, events, and a list of contacts to follow up. This will keep me busy for a while!”

Contact Amy for more information on our services, or to arrange a visit to your team: