Communicating with your patients

Here’s just a selection of the rich resources to support Patient Communication & Information. Explore our full range via our website:

NHS OpenAthens password required; register here:



Gault I  Communication in nursing and healthcare: a guide for compassionate practice  2017





Wamboldt R Communication skills for OSCEs: how to talk to patients effectively 2017





Balzer Riley J Communication in nursing 8th ed 2017




Roebuck A  Rethinking communication in health and social care  2017





Stein-Parbury J  Patient and person: interpersonal skills in nursing   5th ed 2014





Sheldon L K   Communication for nurses: talking with patients 2013





Silverman J Skills for communicating with patients 2013





Journal of Communication in Healthcare





Patient Education and Counseling




Evidence searches carried out on Patient Communication &  Information

  • Health and wellbeing packs for patients
  • How to relay risk/relative risk to patients about moving them from aspirin to clopidogrel for ischaemic stroke. How to present the information in a way that is meaningful – tools you could use – pictures, simple terms, charts, etc
  • Examples of best/good practice generically to providing health promotion resources at county level.
  • The use of media resources (eg DVDs or YouTube) as a patient education resource
  • Evidence on using information to promote healthy behaviours.

Web and other resources

Toolkit for producing patient information

Published by the Department of Health. This toolkit has been developed to improve and monitor the information provided for patients across the NHS. It has been designed to make it easier for the NHS to produce good-quality information for patients and assess how it is used. It aims to raise the standard of written information for patients, their carer’s and people who use NHS services to make sure that the material produced is clear, concise, relevant, accurate and in everyday language, and meets the standards of other large organisations.

Producing Patient Information Policy

Brighton and Sussex University Hospitals (BSUH) policy to ensure all staff have the resources to produce accurate and user-friendly information for patients and carers. It refers primarily to printed literature but the principles shall also be used with different forms of media including web-based information, DVDs or audiotapes produced by the Trust. Scripts for DVDs and audiotapes should be submitted for review before the recording commences, under CPIG.

PIF Toolkit Creating health information that works

A general toolkit about producing health information.

Patient Information Forum: Guide to Producing Health Information for Children and

Young People

 A specific guide to creating health information for young people.

The Patient Information Forum (PiF) is an organisation for professionals working in health information.  They campaign to ensure that consumer health information is central to high quality, patient centred care and help providers to develop high quality information for their patients and the public.




Looking for reliable patient information to share with your patients?

The carer and patient information section on our website brings together healthcare leaflets produced by trusted bodies especially for you to share with your patients.

Information standardHere you will find a wide range of patient leaflets and information from BSUH NHS Trust through to UpToDate.  Most carry the Information Standard accreditation mark – read more about it here:

See below for a taster of what we offer. Note: Some resources may be restricted to staff of specific NHS Trusts and will require an NHS OpenAthens password


BMJ screenshot

BMJ Best Practice (for BSUH and Brighton & Hove GP and CCG staff) lets you download, print and email patient leaflets on a range of conditions, procedures and treatments.  These resources are regularly updated and carry the Information Standard accreditation mark.


CK screenshotClinicalKey (NHS OpenAthens password required) has a Patient Education tab with useful features – you can translate the leaflet into up to 12 different languages, add notes and contact details to the front page, and adjust the font size.


UpToDate screenshot

UpToDate for BSUH staff also has an extensive range of patient information resources, divided into “the Basics” and “Beyond the basics”. The Basics articles are best for patients who want a general overview. Beyond the Basics pieces are more detailed with in-depth information.



And finally, have you seen EIDO healthcare leaflets, BSUH’s suite of patient information leaflets about operations and procedures? These have been produced with the collaboration of expert authors and leading organisations to produce evidence-based patient information to aid informed consent, clearly written and illustrated.

EIDO screenshot

You can find the whole library of EIDO leaflets via the staff intranet (available to BSUH Trust staff) and they complement BSUH’s own in-house leaflets (freely available).

Further help or support needed to find your patients the right information? Contact the Patient Information Librarian,



Feeling the pressure?

Here’s just a selection of the rich resources we have to help you look after your health and wellbeing, whether you’re working, on clinical placement or a student.

Explore our full range via our website:

NHS OpenAthens password required; register here:




Skovholt, T M   The resilient practitioner: burnout and compassion fatigue prevention and self-care strategies for the helping professions    3rd edition, 2016




Clouston, T J   Challenging stress, burnout and rust-out: finding balance in busy lives





Baim, C  Mindful co-working: be confident, happy and productive in your working relationships. 2014




Malinowski, A J    Self-care for the mental health practitioner: the theory, research and practice of preventing and addressing the occupational hazards of the profession. 2014





Figley, C R.   First do no self-harm: understanding and promoting physician stress resilience     2013




Dewe, P Well-being and work: towards a balanced agenda  2012





Allende E One thought to be taken once a day: 366 well-being thoughts for health professionals. 2012



Journals  (NHS OpenAthens password required)

Applied psychology


Applied Psychology: Health and Well-Being


Stress and health


Stress and Health



Evidence searches carried out on Staff Wellbeing

  • Monitors to monitor stress in staff during work
  • PCT websites providing information on workplace health and wellbeing
  • Compassion fatigue, cummulative stress, vicarious trauma or burnout in NHS/health staff
  • Recognizing staff burnout and work related stress – key measures that are sensitive for mental health
  • Benefits of mindfulness for NHS staff.
  • Stress related difficulties in the NHS
  • Information on burn out and stress in NHS staff and counselling/ psychotherapeutic support for multi professionals in the NHS

Web and other resources

HELP – Health, Employee Learning and Psychotherapy services

The Health Employee Learning and Psychotherapy (HELP) service provides BSUH staff with confidential support, counselling and psychotherapy for a range of issues. Sometimes work related- from stress management to relational issues, employment difficulties or following critical/ traumatic events, to personal issues that may be affecting the individual.

NHS Employers Health and wellbeing

NHS Employers help employers make sense of current and emerging healthcare issues. They provide up to date information on the latest workforce thinking and expert opinion, with practical advice and information, and generating opportunities to network and share knowledge and best practice. NHS Employers aims to provide advice to improve the working lives of staff and provide high-quality care for patients.

Work and Wellbeing in the NHS

This 2015 report by the Royal College of Physicians (RCP), entitled Work and wellbeing in the NHS: why staff health matters to patient care, sets out why it is in the best interests of both patients and NHS organisations for the health, wellbeing and engagement of the NHS workforce to be prioritised.

New look for ‘BMJ Best Practice’

Take a look at BMJ Best Practice – the point of care decision support tool – available with an OpenAthens password to staff at BSUH and Brighton and Hove GP practices/CCG.

BMJ Best practice app

It has a new look with improved diagnosis and treatment tables and algorithms, videos of clinical procedures, medical calculators, patient information leaflets and the latest evidence from Cochrane Clinical Answers.  All this, plus the App that can be used offline.

For further information contact library services

Top tip for Open Access Week – SHERPA Services

The Centre for Research Communications at the University of Nottingham has developed a suite of free tools to support open access publishing decisions.


Will the journal I want to publish in let me make my article freely available?

Use SHERPA ROMEO to search for journal policies on copyright and self-archiving in repositories. There is a handy colour coding system – a green ROMEO journal is one that supports archiving of all versions of your article including the final publisher PDF.

Does my research funder have an open access requirement?

Use SHERPA JULIET to find out if you should choose an open access journal, archive your article in a repository, or both.

Which journals are compatible with my funder’s open access policy?

Use SHERPA FACT for a quick answer.

sherpa screenshot

Contact us for further guidance.

Support for managers

Here’s just a selection of the rich resources to support Managers. Explore our full range via our website:

NHS OpenAthens password required; register here:


effective leadership

Sullivan E J.  Effective Leadership and Management in Nursing.  9th ed. 2018




Clinical leadership


Stanley D. Clinical Leadership in Nursing and Healthcare: Values into Action. 2nd ed 2017


leadership for eb innovation


Davidson S. Leadership for evidence-based innovation in nursing and health professions. 2017



abc of clinical leadership

Swanwick T.  ABC of clinical leadership.  2nd ed.  2017




healthcare management


Walshe K.  Healthcare management.   3rd ed.  2016



effective leadership a cure


Chaffer D.   Effective leadership: a cure for the NHS?    2016





lean six sigma


Arthur J.  Lean six sigma for hospitals. 2nd ed.  2016





Spurgeon P. Medical leadership: a practical guide for tutors and trainees. 2nd ed. 2016





Finkelman A. Leadership and management for nurses: core competencies for quality care.   3rd ed. 2016




brit jnl healthcare


British Journal of Health Care Management  (BSUH OpenAthens password required)



int jnl health


International Journal of Health Planning and Management  (Kent, Surrey, Sussex NHS OpenAthens password required)



jnl healthcare risk


Journal of Healthcare Risk Management  (Kent, Surrey, Sussex NHS OpenAthens password required)





jnl nursing management


 Journal of Nursing Management   (Kent, Surrey, Sussex NHS OpenAthens password required)



nursing management


 Nursing Management  (BSUH OpenAthens password required)



Evidence searches carried out on Management

We provide evidence to inform patient care, service improvement, research and clinical teaching. Recent searches we’ve provided include:

  • Clinical risk management and positive risk taking
  • Forming and managing integrated teams
  • Compassionate Leadership
  • Leadership in maternity: training, development and support
  • Assessments or surveys examining organisational capability: leadership, safety and culture
  • Barriers to recruitment of Band 4 Assistant Practitioners
  • Best practice in NHS staff appraisal systems

Web and other resources

Better leadership for tomorrow: NHS leadership review Department of Health, 2015

Developing people: improving care  NHS Improvement. This is an evidence-based national framework to guide action on improvement skill-building, leadership development and talent management for people in NHS-funded roles.

NHS Leadership Academy Programmes, toosl and resources for every level of leadership.

Service-line management: an approach to hospital management  Department of Health UK policy, statistics and consultations.


Hope to see all our educators at the BSUH Inter-Professional Conference!

Look out for the Library and Knowledge Service team who will be sharing best practice and tips for educators at the 4th BSUH Inter-Professional Conference.

To whet your appetite, here’s just a selection of the rich resources we offer to support Educators. Explore our full range via our website:   *NHS OpenAthens password required; register here:




Speakman E.  Interprofessional education and collaborative practice: creating a blueprint for nurse educators. 2017




Bradshaw M J.  Innovative teaching strategies in nursing and related health professions. 7th ed. 2017




McKimm J.  Medical education at a glance.  2017




Dobkin P L. Mindful medical practitioners: a guide for clinicians and educators. 2016




Cannon S. Evidence-based teaching in nursing: a foundation for educators. 2nd ed. 2016





Oermann M H.  Teaching in nursing and role of the educator: the complete guide to best practice in teaching, evaluation, and curriculum development. 2015



Tavabie A. General practice specialty training: making it happen: a practical guide for trainers and clinical and educational supervisors. 2nd ed 2016






Talbert R.  Flipped learning: a guide for higher education faculty. 2017




academic medicine

Academic Medicine   (NHS OpenAthens password required)



clinical teacher

Clinical Teacher    (Kent, Surrey, Sussex NHS OpenAthens password required)



Jnl interprofess

Journal of Interprofessional Education and Practice  (Kent, Surrey, Sussex NHS OpenAthens password required)



med education


Medical Education   (Kent, Surrey, Sussex NHS OpenAthens password required)




Medical Teacher (NHS OpenAthens password required)



nurse educat


Nurse Education in Practice   – 2 month embargo  (NHS OpenAthens password required)



Evidence searches carried out on Educators

We provide evidence to inform patient care, service improvement, research and clinical teaching. Recent searches we’ve provided include:

  • The role of the clinical practice educator in nursing
  • Effectiveness of educators in clinical situations
  • Developing competencies for Clinical Educators
  • Advantages to hospitals of having clinical academics in ICU
  • Do we teach medical education alists how to communicate with students in an online environment?
  • Mentoring in medical education
  • Interprofessional learning and its relevance to education in clinical practice

 Web and other resources

Clinical Skills.Net       Clinical procedures.

Medical Education      BSUH Medical Education Website.  Supports medical education training for hospital doctors, dentists and general practitioners within the Sussex area.

NMC Nursing and Midwifery Council  Standards to support learning and assessment in practice.  Preparation for mentors, practice teachers and teachers.