BMJ Best Practice – troubleshooting

Best Practice - CopySome users are seeing the error message ‘Request Entity Too Large’ when trying to access BMJ Best Practice via OpenAthens.

BMJ Customer Services have recommended clearing the cache or opening a private browsing window as follows:

Open a private browsing window:

Internet Explorer

  • Open the Tools menu
  • Select Safety
  • Select  InPrivate Browsing


  • Open the main menu
  • Select New Private Window

Clear the cache:

Internet Explorer

  • Press CTRL + Shift + Delete
  • Clear the temporary Internet files and website files
  • Clear the Cookies and website data


  • Press F12 on your keyboard
  • Select the ‘Storage’ tab
  • For each storage in the left-hand pane, clear/delete

We would also recommend that you create a personal account for BMJ Best Practice as this gives an alternative option for logging in:

  • Login to BMJ Best Practice via OpenAthens
  • In the box headed ‘Accessing via your institution’ click on Register

Contact us for further guidance.



BMJ Best Practice disruption

Some of our users are currently experiencing problems accessing BMJ Best Practice via NHS Open Athens. BMJ are working to resolve this.

If you have a personal account for BMJ Best Practice, your access should be unaffected. We apologise for any inconvenience.

Best Practice - Copy

Christmas and New Year opening times 2018

RSCH and PRH Libraries will be unstaffed from Monday 24 December to Tuesday 1 January and MVH Library from Thursday 23 December to Tuesday 1 January.  Remember that out of hours access is available at the RSCH and PRH sites for library members.

Just pop in with your ID badge during staffed hours and we’ll get it activated for you. Contact us for more details.

Happy Christmas from the Library & Knowledge Service team!

Christmas or winter - snowman

Self-issue is back at PRH Library!

We’re pleased to report we have completed the stocktake at PRH Library in record time, meaning the self-issue kiosk is now available! All went very smoothly, thanks to combined efforts of the PRH Library team,  Matt, our IT Support Technician and Susan in the Kent, Surrey & Sussex Regional NHS Library & Knowledge team.

No RFDI.jpg


And thank you for your patience!

No self-issue at PRH Library 29 Oct – 1 Nov 2018

Stocktake - books on shelves

Due to a stocktake at PRH Library, we regret the self-issue kiosk will not be available from Monday 29 October to Thursday 1 November 2018.





Books can be issued by PRH library staff during staffed hours of 9.00am – 5.00pm but you will need your green Library Membership card. Contact us or ring 01444 441881 x5596.

Note: Self-issue at the RSCH and MVH libraries is unaffected and will be available as normal.

We will confirm when the PRH kiosk is back in use.

Libraries unstaffed 18/09/2018!

All our libraries will be unstaffed on Tuesday 18th September 2018 as we attend our development forum at the University of Brighton Falmer campus.  However all libraries will be open for study and books can be borrowed using the self-issue kiosks as usual.

Staff will be back at the RSCH Library to cover the 5.00 – 7.00pm evening shift.

The Libraries at PRH and Mill View Hospital will be unstaffed all day.

Teaching or studying - the Thinker

E-mail and we’ll respond as soon as we can.

Essential overnight maintenance on Tuesday 11 September 2018

DNo RFDIue to essential maintenance, the self-issue kiosks at all our libraries will be unavailable overnight on Tuesday 11 September 2018. 

There will be no access to our online Library catalogue from 10.00pm

Service is expected to resume later on Wednesday 12 September 2018 – updates will be posted on this site.

Contact us for more information.